If you aren't completely satisfied with your floral gift, we'll do everything we can to make it right. As professional FTD florists, we guarantee your satisfaction with every order for delivery in the United States and Canada. If you are not satisfied with the purchased product all you need to do is notify us within 24 hours of receipt of your order. You may call us at 905-791-0692, come in person to our flower shop at 2460 Queen St E, or e-mail us at flowersbyimperial@gmail.com with a photo.